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Extended warranty Brooks curved stairlift
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My parents had a Brooks curved stairlift fitted last year at a cost of £3000, they were hounded after installation to pay £1495 for a 4 year extended warranty but they refused to pay as it was simply too expensive. They have now come to the end of the first year free warranty and I am wondering if anyone has used a local engineer in the North East in case of breakdown? Or is there another company who would provide a warranty at a more reasonable price?
It is scandalous that after paying £3000 the warranty only lasts for one year.
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To be honest £3000 is reasonable for a curve and the 4 year warranty is a little expensive but you may struggle with local indipendants as acorn/ brooks will offer them very little or no tech support and parts sourcing may also be difficult. Brooks 180 curve can be very expensive to repair When it breaks down 🙁
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New cuved is not for trade – Acorn going direct to market on this one.
Not everything is what it seems.Always look at cost for aftercare. Paying a little more upfront for a quality machine which manufactures will also support their independant dealers will provide longer term satisfaction and overall reduced cost.
Tell tale signs you are speaking with a website referral or an agent selling on commision based leads are looking for adverts asking you to quote a branch code, dealer code or a cheap price upfront which seems to undercut everyone else to make a sale – check aftercare price, response to repairs and warranty before signing!
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