Field Repair Manager

We are looking for a Field Repair Manager to join our Christchurch Service Branch. Working as a Field Repair Manager, you will manage a small team of Engineers and Sub Contractors, who will complete Major Repairs on all types of Industrial Lifts; delivering to the branches business plan.

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24hrs a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained.

Your role is to ensure that KPI’s are met, by developing your team to ensure that Engineers and subcontractors are adhering to company policies, ethics and Health and Safety requirements and compliance on all work completed

Ideal candidates will have technical industry experience within complex lift repairs, supply lines and other solutions, with proven success in managing a team of field-based engineers; to deliver and achieve targets within financial constraints.

Responsibilities:
Delivering targets
Budgeting
Allocation and planning of all repair work
Risk assessment and method statements
Customer Service/ Queries and complaints
Credit control logs and CRM
Customer feedbacks
Absent reports and holidays
Maintenance of Portfolio
Organisation of effective allocation and planning of all Major Refurbishments
Organisation of Engineers training requirements
Organisation of Engineers equipment and documents
Performance Management
Participation in the out of hours service management rota

Qualifications:
The successful applicant must be qualified to a minimum of NVQ level 3 in Lift Engineering

Company Information

We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles

Benefits Include

25 days holiday + the option to purchase another 5 days + additional long service holiday
Company Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
Quarterly Bonus
Subsidised Pension
Health Cash Plan covering routine treatment and prescriptions
Free onsite parking
Employee Assistance Programme
Company Vehicle