Field Service Manager

About the job

We are looking for a Field Service Manager to join our GatesheadService Branch. As a Field Service Manager, you will manage, a team of Service Engineers, to deliver against the branches Business Plan for PPM’s, LOLER defects and call outs across our branch area to meet business objectives.Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24hrs a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained.Your role is to ensure that KPI’s are met, developing your team to ensure that Engineers and subcontractors are adhering to company policies, ethics and Health and Safety requirements to ensure compliance on all work completed. You will therefore be an effective communicator, self motivated and able to deliver results.Ideal candidates will have technical industry experience within complex lift maintenance, with proven success in managing a team of field-based engineers; to deliver and achieve targets within financial constraints.Responsibilities:Organisation of effective routing and planning for all engineer workloadsOrganisation and development of Engineers training requirementsOrganisation of Engineers equipment and documentsOrganisation and completion of defectsAchieving branch and operational targetsCustomer Service/ Queries and complaintsCredit control logs and CRMCustomer feedbacksSite monitoringAbsence management, performance management and appraisalHoliday allocation and sicknessMaintenance of PortfolioRisk Assessment and method statementsParticipation in the out of hours service management rotaQualifications:Professional or technical qualificationsQualified to a minimum of NVQ level 3 Management or equivalent (training provided for internal applicants)Qualified to a minimum of NVQ Level 3 in Lift Engineering or equivalent industry experienceCompany InformationWe are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestylesBenefits Include25 days holiday + the option to purchase another 5 days + additional long service holidayCompany Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.Quarterly BonusSubsidised PensionHealth Cash Plan covering routine treatment and prescriptionsCycle to Work SchemeFree onsite parkingEmployee Assistance ProgrammeCompany Vehicle