Installer/Service Technician

Position: Installer/Service Technician
Department: Operations
Location: Based in GTA, ON
Training based in Burlington, ON
Reports to: Field Technician Supervisor

At Acorn Stairlifts Canada Inc., we have become the industry leader thanks to our successful service team. We’re seeking a qualified installation technician to provide high quality professional services that help improve the lives of people around the world. We are seeking an individual who can work independently, trouble shoot our products efficiently, and represent the company in professional manner.

This position is permanent full-time and based out of the GTA. This position covers the GTA territory but may require occasional travel outside of this region.

Essential Duties and Responsibilities:

· Independently install curved and straight stairlifts in client homes

· Accurately inspect diagrams to complete installs as per specification

· Communicate with clients about what you will be doing and answer any questions

· Respond promptly to resolve any customer concerns and/or complaints

· Complete tests on newly installed and/or repaired stairlifts to ensure safety and proper function

· Conduct usage demo with customers to ensure satisfaction before leaving their home

· Troubleshoot breakdowns and perform repairs as necessary

· Complete necessary paperwork, upload information to customer file on AGS, and process customer payments required

· Occasionally cut aluminum rails

· Unload inventory into storage unit and load vehicle with necessary inventory for jobs

· Conduct bi-weekly inventory count of company vehicle and storage unit

· Observe company safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly

· Maintain company vehicle

· Maintain company cell phone and tablet

· Be available for work on weekends as required

· Be available for occasional travel within and out of the province, including multi-night stays in hotels

· Other duties as required

Key Performance Indicators:

· Demonstrate a productive and enthusiastic approach towards achieving business goals

· Ability to positively represent the company to (primarily elderly) clients

· Professional demeanour and polished communication skills

· Ability to work independently

· Proactive and receptive to development of current skills

Competency (Skills and Abilities):

To perform the job successfully, an individual should demonstrate the following competencies:

· Intermediate construction skills

· Ability to mount rails to various types of surfaces; wood, tile, marble, etc…

· Troubleshoot basic mechanical and electrical issues with product

· Proficient with hand tools and power tools

· Recover quickly from the unexpected and remain flexible

· Ability to confidently work independently

· Ability to instruct clients on product usage with patience and empathy

· Intermediate computer proficiency

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following

· Secondary school diploma or relevant experience

· Clean driver’s abstract

· Clean criminal background check

· Mechanical and/or Electrical aptitude

Physical Demands:

· Driving for extended periods of time

· Occasionally sleeping in hotels and being away from home

· Ability to lift between 70 -120 lbs

· While performing the duties of this job, the employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is regularly required to reach with hands and arms.

NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.

Salary Range: $70,000 – $90,000

Job Types: Full-time, Permanent

Salary: $70,000.00-$90,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Company car
• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends

COVID-19 considerations:
We are considered essential services, to keep our employees and customers safe, we conduct thorough screenings of COVID-19 symptoms as required by Health Canada. We provide with PPE and ensure of distancing when working at our facilities.

Work remotely:

• No