Referral Agent

Website AcornStairlifts Acorn Stairlifts Inc

Position Title: Referral Agent


The primary duty of the referral agent is to obtain customers from our existing client base.


  • Responsible for making a high volume of outbound calls to clients that have purchased an Acorn Stairlift within 30 days
  • Build positive rapport with clients and encourage them to refer friends to Acorn Stairlifts.
  • Provide superior customer service.
  • Accurately document all customer contacts and outcomes in APLX.
  • Promptly escalate advanced-level technical requests and customer complaints.
  • Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


  • Must be computer savvy using applications Open Office, Windows, Outlook Email
  • Ability to read and interpret documents such as safety rules and procedure manuals
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with customers or employees
  • Ability to deal with problems involving several variables


  • Capacity for listening, dealing with confrontation, and overcoming objections.
  • Possess good reading skills and have a clear speaking voice
  • Customer-centric mentality
  • Excellent verbal and written communication skills
  • Works with the team; contributes to positive team environment
  • Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change
  • Works with integrity and ethically; supports organization’s culture, goals, and values
  • Adheres to work schedule


  • Associate’s degree (A. A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.


  • Must occasionally lift and/or move up to 10 pounds.
  • Regularly required to sit, talk, or listen; occasionally required to stand.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • The noise level in the work environment is usually moderate.

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Acorn Stairlifts Inc

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