Is anyone aware of engineers, who appear legit. and to be from stairlift manufacturers, contacting and calling on customers to replace parts?
Two different manufacturers and three different occassions both well known companies, with big legal budgets so I am sure you’ll understand why I won’t name them.
I would like to know if this is happening nationwide,
Manufacturer 1 – 2 occurrances, both fairly recent, the first is one of my own customers who originally were contracted directly to the manufacturer but this has long since lapsed and I have looked after the equipment for around 3 years. And secondly I know of one other person locally who also had a call out of the blue and then a technician call and replace the identical part from the same manufacturer – both callers left official paperwork detailing the part they had replaced.
Manufacturer 2 this happened late last year and I put it down to the customer getting wires crossed but now think there may be more to this. This is again one of my customers, they live in social housing but have chosen to have a stairlift installed privately. They had an engineer working for a different manufacturer call on them and carry out a “free check” on thier stairlift – the property is owned by a local authority and they have another local company contracted to carry out all thier servicing and repairs, not this manufacturer. The engineer was again in a manufacturers sign written van and it was for the correct make of lift installed.
Nobody has had anything stolen …other than parts replaced on thier lifts, which makes me think that there may be some issues which certain manufacturers are scurrying around trying to cover up, because there doesn’t seem to be any notifications on the liea website for recalls, and nothing on either manufacturers website in technical updates.
Maybe it is just that there is a very clever pair of con men going round the south west in sign written vans, or I and another local company have some very confused clients which is a possibility that I can’t rule out, but three separate occurrances?????
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