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I had a look at my Stannah last night and with the chair at the top of the stairs I could see the slow and stop sensors which were touching the end stop on the rail. According to the wiring diagram there are 3 sensors on the carriage: Right slow, Stop and Left Slow. It is possible that the left slow sensor could just be caught inside the carriage which may prevent the downward movement. Can’t be sure but hope this helps.