Annual Inspection Agent

Position Title: Annual Inspection Agent – Orlando, FL

POSITION SUMMARY

The Annual Inspection Agent is responsible for promoting annual service agreements to customers who have purchased or have had a stairlift installed.

ESSENTIAL FUNCTIONS

• Responsible for making a high volume of outbound calls on a daily basis to customers who have purchased and installed a stairlift.
• Be point of contact for all inbound inquiries and convert into the sale of an annual service agreement
• Contact existing customers and promote the advantages of an annual service agreement in an attempt to make a sale on every call.
• Maintain notes of calls and activities while updating information in a proprietary customer database.
• Accurately record the outcome of customer contacts in the system and correctly disposition the customer for later contacts.
• Communicate as necessary with the service department dealing with breakdowns and services.
• Achieve sales goals and maintain KPI’s
• Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

SKILLS

• Must be comfortable using applications Microsoft Office, Windows PC; Must be able to navigate and research on the Internet
• Ability to effectively present information and respond to questions from clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

ATTRIBUTES

• Capacity for listening, dealing with confrontation, and overcoming objections.
• Should possess good reading skills and have a clear speaking voice
• Customer-centric mentality
• Excellent verbal and written communication skills
• Works with the team; contributes to positive team environment; welcomes feedback.
• Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change
• Works with integrity and ethically; supports organization’s culture, goals, and values
• Adheres to work schedule

EDUCATION/ EXPERIENCE

High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

Must occasionally lift and/or move up to 10 pounds

Regularly required to sit, speak, and listen; occasionally required to stand.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate

NOTE: This job description is not intended to be all-inclusive.