Blend – Field Sales Representative/Installer Service Technician

The Blend is responsible for conducting in home surveys, installations, and servicing of Acorn Stairlifts.

Essential Duties and Responsibilities:

Field Sales Representative:

· Perform in home assessments for potential clients as scheduled by appointment setters

· Emphasize product features and benefits, overcome objections, and provide quotes

· Negotiate within Pricing Guidelines to close sales

· Complete sales documentation and process client credit card payments

· Update notes in APLX from all on-site and follow-up calls

· Network to self-generate leads

· Be punctual and uphold Acorn Stairlifts’ standards of professionalism

· Prepare and submit expense reports and participate in coaching on a monthly basis

· Exceed departmental goals and targets

· Other duties as assigned

Installer/Service Technician:

· Install curved and straight stairlifts as per order specification

· Communicate with clients about service and address any questions or concerns

· Test newly installed or repaired stairlifts and give full usage demo to ensure safe operation

· Assess on-site breakdowns and perform repairs as required

· Complete necessary paperwork, upload information to customer file on AGS, and process customer payments required

· Cut and prepare aluminum rails

· Receive shipments and manage the use of inventory in storage unit and company vehicle

· Observe company safety and security procedures and report potentially unsafe conditions

· Maintain company vehicle, cell phone, and tablet in orderly presentable condition

· Other duties as assigned

Competency (Skills and Abilities):

To perform the job successfully, an individual should demonstrate the following competencies:

· Demonstrate a productive and enthusiastic approach towards achieving business goals

· Self-motivated and able to work independently and as part of a team

· Ability to build rapport with customers and peers

· Challenge and effectively overcome customer objections

· Recover quickly from customer rejection and remain resilient

· Display and develop effective questioning and listening skills

· Confidence to close sales

· Excellent presentation skills

· Results oriented and target driven

· Focussed on customer relations

Technical

· Intermediate construction skills

· Ability to mount rails to various types of surfaces; wood, tile, marble, etc…

· Troubleshoot basic mechanical and electrical issues with product

· Proficient with hand tools and power tools

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following:

· Secondary school diploma or relevant experience

· Intermediate computer skills

· Knowledge of Google Chrome, Outlook, Excel and Windows

· 1-3years related experience in a sales environment

· Mechanical and/or electrical aptitude

Job Conditions:

· This position is mobile and requires driving for extended periods of time

· Potential for overnight travel, sleeping in hotels, and being away from home

· Will be provided with company vehicle, gas card, phone, tablet, and necessary tools

· Inventory will be managed out of a local storage unit rented by the company

· Will require the ability to lift between 70 -120 lbs

· While performing the duties of this job, the employee is occasionally required to stand; walk; sit, stoop, kneel, crouch, and/or crawl

· The employee is regularly required to reach with hands and arms

· Clean driver’s abstract required

· Clean criminal background check required

NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Salary: $60,000.00-$70,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work remotely:

• No