Field Repair Manager

We are looking for a Field Repair Manager to join our Dartford Service Branch. Working as a Field Repair Manager, you will manage a small team of Engineers and Sub Contractors, who will complete MinorRepairs on all types of Industrial Lifts; delivering to the branches business plan.Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24hrs a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained.Your role is to ensure that KPI’s are met, by developing your team to ensure that Engineers and subcontractors are adhering to company policies, ethics and Health and Safety requirements and compliance on all work completedIdeal candidates will have technical industry experience within complex lift repairs, supply lines and other solutions, with proven success in managing a team of field-based engineers; to deliver and achieve targets within financial constraints. Responsibilities:Delivering targetsBudgetingAllocation and planning of all repair workRisk assessment and method statementsCustomer Service/ Queries and complaintsCredit control logs and CRMCustomer feedbacksAbsent reports and holidaysMaintenance of PortfolioOrganisation of effective allocation and planning of all Major RefurbishmentsOrganisation of Engineers training requirementsOrganisation of Engineers equipment and documentsPerformance ManagementParticipation in the out of hours service management rotaQualifications:The successful applicant must be qualified to a minimum of NVQ level 3 in Lift Engineering Company InformationWe are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. Wehave carefully selectedfollowing benefits which complement our employees lifestylesBenefits Include 25 days holiday + the option to purchase another 5 days + additional long service holidayCompany Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.Quarterly BonusSubsidised PensionHealth Cash Plan covering routine treatment and prescriptionsFree onsite parkingEmployee Assistance ProgrammeCompany Vehicle