Stairlift Field Engineer – Installation and Maintenance

Company description

Established in 2004, 1st Choice Stairlifts was set up by directors Colin & Coral, who together have over 50 years experience in the stairlift industry. Now, we offer our services throughout the South-West and have a very comprehensive range of products which means that no matter what our customers need, we can find the perfect lift for them.

Dedicated to Quality & Professionalism

We are one of the biggest independent lift companies in the country and we take pride in what we do. All our engineers are NVQ qualified. We’re ISO: 9001 approved for our Quality Management Systems and we’re members of the Which Trusted Traders Scheme, proving our passion and commitment to delivering an all-round quality service. We consistently achieve 5* rated feedback and are looking for an engineer to commit to delivering the same and make a difference to our customers lives by restoring their independence and keeping them safe in their own home.

Job description

A great opportunity for someone who is looking for a rewarding mechanical and electrical engineering role.

Salary: £competitive (negotiable depending on experience) + On Call Standby Payment + On Call payment + commission + 22 days Holidays plus bank holidays + Pension + Training + discretionary monthly bonus

1st Choice Stairlifts are looking for a Stairlift Engineer to join our expanding team. We are a family run small business with an exceptional reputation for workmanship and customer care in installing, repairing and servicing stairlifts and vertical lifts in customers homes, housing association properties and commercial properties. This job role is a field based role currently covering mainly Bristol, Bath, Wiltshire, Hampshire, Oxfordshire, Gloucestershire, Dorset and Berkshire with occasional travel to our office and workshop in Calne.

This is an exceptionally rewarding career where you can directly make such a big difference to peoples quality of lives, helping them to be independent and safe, and stay in the home they love. As more people are growing older and living longer, this industry is set to achieve exceptional growth providing job security. As we are part of the health and social care supply chain, we have been classed as key workers and have continued to work right throughout the pandemic and lockdowns.

As a Stairlift Engineer you will report to our Engineer Supervisor and Directors and will work in the field visiting our customers to undertake installation, service, repair and removal work on stairlifts and wheelchair lifts.

This job role primarily involves:

• Undertaking installations either alone or as part of a team for straight and curved models, wheelchair lifts and Home Lifts
• Attending routine and emergency breakdown calls to diagnose and rectify faults aiming for a first time fix
• Servicing and safety checking lifts in customers homes so they are running optimally and safely
• Removing lifts when they are no longer required and returning to the workshop, which you may then need to recondition
• Ensuring health and safety is maintained at all times

This role needs someone who is:

• Ultra organised with your workload and stock
• Able to be self motivated, positive and get the job done
• Great at communicating with colleagues, suppliers and customers
• Brilliant at multi-tasking and very flexible with your attitude to work
• A logical thinker and can work calmly under pressure
• Caring and empathetic
• Able and committed to delivering 5*customer service

What we are looking for:

You should be based in our primary coverage area of Wiltshire, Swindon, Bristol, Bath, Hampshire or Gloucestershire and hold a full driving licence.

The ideal candidate should have stairlift engineering experience preferably or experience in the mobility industry. Candidates will also be considered from other backgrounds where you have had a customer facing role, visiting peoples homes to install fixed electrical equipment or similar and have experience of delivering excellent customer care to the public.

Training will be provided on the job and by attending manufacturers training courses. After a successful training period we would consider putting the right candidate through their NVQ Level 2 qualification if you do not already have this accreditation.

A DBS (formerly CRB) Check is required for this position which the company will pay for.

Our products that require installation can weigh up to around 40Kgs so you must be able to lift these weights.

Hours of work for this job are generally Monday to Friday 8.30am – 5pm but we do require you to be flexible owing to the nature of our work.

You will be required to work on the on call rota, shared between our team of engineers, for out of hours emergency breakdowns 24/7, 365 days a year.

You will also have a company van which is provided for business use only, together tablet (as all “paperwork” is done electronically) and mobile telephone.

Reference ID: Engineer Nov20

Application deadline: 30/11/2020

Job Types: Full-time, Permanent

Salary: £20,000.00-£29,000.00 per year

Additional pay:

• Commission pay
• Tips

Benefits:

• Company pension

COVID-19 considerations:
All engineering staff are provided with PPE and cleaning equipment and are required to socially distance with customers to keep both themselves and our customers safe. All engineering work is done in the customers homes.

Experience:

• engineering: 2 years (Required)
• Customer Service dealing with the public: 2 years (Required)

Licence:

• driving (Required)

Work remotely:

• No